Privacy Policy

Raw Essentials Hair Co. (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [rawessentialshair.com] (the “Site”), purchase from our store, or engage with our services. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly:

  • Name, email, phone number

  • Shipping and billing address

  • Payment information (processed via third-party processors like Squarespace Payments or PayPal)

  • Messages or communications with us

Information Collected Automatically:

  • Device type, browser, and IP address

  • Pages visited, time spent, and referring websites

  • Cookies and tracking technologies for site performance and marketing

2. How We Use Your Information

We use your information to:

  • Process orders and provide customer support

  • Communicate updates, order confirmations, or promotional offers

  • Improve website functionality and user experience

  • Comply with legal obligations

We do not sell or rent your personal data.

3. Sharing of Your Information

We only share information with trusted third parties for business operations, including:

  • Squarespace (e-commerce and analytics)

  • Payment processors (e.g., PayPal, Apple Pay, Afterpay)

  • Marketing tools (e.g., email services like Klaviyo or Mailchimp)

  • Shipping providers

All third parties are required to handle your data securely and only for specified purposes.

4. Your Rights & Choices

Email Marketing:
You can unsubscribe at any time using the link in our emails.

Cookies:
You can manage or disable cookies through your browser settings.

Account Info:
If you create an account, you can view, update, or delete your personal information by logging in.

5. California Residents (CCPA)

If you’re a California resident, you have the right to:

  • Request access to the personal data we hold about you

  • Request deletion of your data

  • Opt-out of the sale of your personal information (we do not sell personal data)

To exercise your rights, contact us at: contact@rawessentialshair.com

6. EU/UK Residents (GDPR)

If you are located in the EU or UK, you have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to certain processing

  • Data portability

  • Lodge a complaint with your local data protection authority

Legal basis for processing includes performance of contract, legal obligations, and legitimate interests.

7. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

8. Retention of Data

We retain your information as long as necessary for business purposes or as required by law.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have questions about this policy or your personal data, contact us at:
Raw Essentials Hair Co.
Email: contact@rawessentialshair.com
Website: rawessentialshair.com