Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

  • We offer Raw SEA hair in a variety of textures, including straight, waves and curls. We have bulk hair, bundle hair and closures.

  • Shipping typically takes 5-7 business days within the U.S. For international orders, shipping may take 10-14 business days, depending on the location. You will receive a tracking number once your order has shipped.

  • Due to the sensitive nature of our products, we do not accept returns. We take great care in ensuring each bundle meets our high standards of quality and we are confident you’ll love your purchase. If you have any questions or concerns, please don’t hesitate to reach out - we are here to help!

  • We include Care Cards with each order, however, to ensure longevity and maintain the quality of your hair:

    • Gently wash your hair or wigs with sulfate-free shampoo and conditioner.

    • Air dry or use a low-heat blow dryer.

    • Store your hair properly in a satin or silk bag to prevent tangling and damage.

    Check out our Hair Care Guide for more detailed instructions.

  • With proper care, our hair will last you over two years, depending on the care and how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.